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Answer and understand enquiries

Give every caller a clear next step.

Set up AI phone answering around the calls your business receives. Start with one inbound scenario on a test number, or choose a package with booking, transfers and call records.

From $99

Tell us what you need See scope and pricing

Written scope. Fixed price. Money-back guarantee.

The finished work

What you receive.

Your chosen package or written scope confirms which items are included.

  • A written call flow and agreed wording for each scenario
  • A working phone agent, using a test number for the Pilot or your own number for a larger system
  • Transfers to your team with the caller’s details passed along, from the Inbound receptionist package
  • Call records with transcripts and summaries, as included in your package
  • Planned test calls before launch, with the results
  • Editable system files and an operating guide, as included in your package

A good fit for

Does this sound familiar?

  • Local service businesses that miss calls after hours or while on a job
  • Teams that answer the same ten questions all day
  • Offices that want calls logged and summarized

Scope and pricing

Choose the work you need.

We agree the deliverables, fixed price and delivery date before work starts.

Pilot voice agent

$99

Delivery: 5 days

  • One inbound scenario on a working test number
  • A written call-flow plan and agreed call wording
  • 3 test calls with transcripts
  • Handover notes

Not included: Connections to other tools or call transfers.

Inbound receptionist

$750

Delivery: 10 days

  • Up to 3 call flows
  • Transfer to a person with the caller’s details passed along
  • Bookings or customer-record updates in one calendar or customer-management system
  • Call records with transcripts and summaries
  • 10 planned test calls
  • Editable system files and an operating guide

Full voice system

$2,500

Delivery: 21 days

  • Up to 6 call flows
  • Outbound follow-up for consenting contacts, with do-not-call, consent and calling-hours checks
  • A dashboard of calls and outcomes
  • Connections to two business tools
  • 25 planned test calls
  • 30 days of fixes and improvements to call wording and responses

Sample call: AI phone agent for a plumbing business

A plumbing enquiry, an appointment booking and an offer to connect with the on-call plumber.

Listen to the call
Sample recording. Business and caller details are invented.
Read transcript
  1. 0:00
    Assistant

    Thanks for calling Copper Wren Plumbing. How can I help?

  2. 0:03
    Caller

    Hi, um, there's a leak under my kitchen sink.

  3. 0:07
    Assistant

    Is it dripping or spraying? Is any water near electrical outlets?

  4. 0:13
    Caller

    It's a steady drip into a bucket. No outlets nearby.

  5. 0:17
    Assistant

    Can you safely shut off the water to that sink?

  6. 0:20
    Caller

    Yeah, one second... okay, I've turned it off. That's stopped it.

  7. 0:25
    Assistant

    Okay. What's your name and the address?

  8. 0:29
    Caller

    Alex Morgan. 42 Willowmere Lane.

  9. 0:32
    Assistant

    42 Willowmere Lane. I have today between two and four. Would that work?

  10. 0:38
    Caller

    Yeah, I'll be here.

  11. 0:40
    Assistant

    What's the best number for the plumber?

  12. 0:42
    Caller

    202-555-0148.

  13. 0:47
    Assistant

    You're booked for today, two to four. May I text a confirmation to 202-555-0148?

  14. 0:55
    Caller

    Yes, please.

  15. 0:57
    Assistant

    I'll send that now. You can reply STOP to stop texts.

  16. 1:01
    Caller

    Okay, thanks.

  17. 1:02
    Assistant

    Would you like me to connect you with the on-call plumber? I'll explain what's happened.

  18. 1:07
    Caller

    No, that's okay. It's stopped now.

  19. 1:10
    Assistant

    All right. Keep the water off until the plumber checks it. Take care, Alex.

  20. 1:15
    Caller

    Thanks. Bye.

Booking and warm transfer are included in the $750 Inbound receptionist package. Confirmation texts are agreed in your written scope.

Before work starts

Useful details.

  • Phone and voice usage is billed directly to you. An optional care plan starts at $199 a month.
  • Built from experience running a live business phone agent with screening, human transfers and do-not-call controls.
  • The Inbound receptionist package includes the editable system files and an operating guide. Your phone and voice-service accounts remain yours.

100% satisfaction
or your money back.

Every project includes one free revision. If you hire us through a freelance marketplace, any refund is handled through that marketplace.

Your scope and fixed price are agreed before work starts.

A few useful answers

Questions before you start.

Can the agent transfer a call to a person?

Yes, from the Inbound receptionist package up. The agent passes along the caller’s name and reason for calling so your team does not have to start from the beginning.

Who owns the system and the accounts?

Your phone and voice-service accounts remain yours. The Inbound receptionist package includes the editable system files and an operating guide; the Pilot includes handover notes. Your written scope lists the files and access included.

Can I hear what it sounds like first?

Yes. You can listen to the sample call here or on the Samples page. The Pilot package gives you a working agent on a test number before you commit to more.

What would you like us to handle?

Tell us what you need, what you already have and the budget you have in mind. We’ll reply by email with the next step.

Tell us what you need Email hello@theaio.co